Programme updated as of 15 October 2020

DAY 1 – Wednesday, October 21 

9:30 AM – 9:45 AM – KEYNOTE
The State of Travel in APAC: Identifying Trends to Prepare for the Road Ahead
Hermione Joye, Sector Lead, Travel and Vertical Search APAC, Google

9:45 AM – 10:00 AM – KEYNOTE
Innovating in a Pandemic
Angel Llull Mancas, Vice President & Managing Director, Asia Pacific,

10:00 AM – 10:15 AM
MICE Insights: Building a Resilient Post-COVID-19 MICE Industry
Dr Edward Koh, Executive Director, Conventions, Meetings &1Incentive Travel, Singapore Tourism Board (STB)

10:15 AM – 10:30 AM
C-Suite Talk: What Tours & Activities Companies Can Do to Prepare for Re-opening and Recovery
Claudio Bellinzona, Co-Founder & COO, Musement

10:30 AM – 10:45 AM
C-Suite Talk: Navigating the Crisis and Beyond: Rebound, Recession & Reimagination
Allen Law, CEO, Park Hotel Group

10:45 AM – 11:00 AM
C-Suite Talk: Investing Through Chaos: Opportunities for Travel Tech Startups
Amir Amidi, Managing Partner, Travel & Hospitality, Plug and Play Tech Center

11:00 AM – 11:15 AM
MICE Insights: “Brains for Gains” – The Purpose of Meetings Before, During and After the Pandemic
Mathias Posch, President, International Conference Services, Immediate Past President, IAPCO – International Association of Professional Congress Organisers

11:15 AM – 11:30 AM
MICE Insights: Understanding Your Virtual Attendees – The Antidote to Virtual Fatigue
Kaori Pereyra-Lago, Regional Head, Asia Pacific, Global Business Development & Strategy, American Express Meetings & Events

11:30 AM – 11:45 AM
C-Suite Talk: Digitalization of Tourism: COVID and Beyond
Vivek Neb, Managing Director, Grail Insights;
Margie Whitehouse, CMO, Saudi Tourism Authority

11:45 AM – 12:00 PM
C-Suite Talk: Navigating Asia’s Challenging Business Travel Market
Gloria Slethaug, CEO, Connexus Travel;
Jane Warren, Managing Director, Reed & Mackay Travel Singapore

12:00 PM – 12:15 PM
MICE Insights: Customer Journey – The New Context
Natalie Simmons, Global General Manager, cievents

12:15 PM – 12:30 PM
A Global Perspective for Travel & Tourism Recovery
Maribel Rodriguez, Senior Vice President, Membership & Commercial, World Travel & Tourism Council (WTTC)

12:30 PM – 12:45 PM
MICE Insights: Hybrid Meetings – Inspiring Both Virtual and In-Person Audiences to Sign Up
Jan Tonkin, Founder & Managing Director, The Conference Company;
Stephen Noble, Manager Asia-Pacific, The Conference Company

12:45 PM – 1:00 PM
MICE Insights: After Lockdown – Meetings & Events Post-Crisis
Jessie States, Director, MPI Academy

1:00 PM – 1:15 PM
MICE Insights: The Who, What and How of Bouncing Back for MICE Venues in a Post-COVID World
Enid Low, Chief Strategy Officer, AsiaWorld-Expo

1:15 PM – 1:30 PM
C-Suite Talk: The New Prospects for Corporate Travel
Tobias Ragge, CEO, HRS Group

1:30 PM – 1:45 PM
C-Suite Talk: How to Survive the (Hospitality) Zombie Apocalypse
Brett Henry, President Director, MG Group;
Dan Lynn, Co-Founder, ZUZU Hospitality;

Vikram Malhi, Co-Founder, ZUZU Hospitality

1:45 PM – 2:00 PM
Destination Marketing: How to Attract Southeast Asia’s Muslim Travelers Post COVID-19
Nina Kubik-Cheng, Vice President, Asia Pacific;
Wego Brent Anderson, Regional General Manager, South-South East Asia, Tourism Australia;
Hannah Pearson, Founder;
Pear Anderson Faried Ismunandar, Co-founder

2:00 PM – 2:15 PM
C-Suite Talk: Thriving in the Changing Times
Alfan Hendro, CEO, Accommodation & Eats, Traveloka

2:15 PM – 2:30 PM
New Ways of Generating Business for Tours and Activities
Pete Saxby, Associate Director, Asia Pacific, Bókun, a Tripadvisor company

2:30 PM – 2:45 PM
C-Suite Talk: Beyond Recovery: Rethinking Our Travel Industry’s Immune System
Nicholas Lim, Managing Director, The Travel Corporation, Asia

2:45 PM – 3:00 PM
C-Suite Talk: What Do Today’s Corporate Travelers Want and How Companies Can Adapt
Joanne Sully, Vice President & Regional General Manager, Asia Pacific, AMEX GBT;
Daniel Carceles, Vice President & Head of Service Delivery, Asia Pacific, AMEX GBT

3:00 PM – 3:15 PM
C-Suite Talk: Beyond COVID-19 – Tourism Transformed
Poh Chi Chuan, Acting CTO, Singapore Tourism Board (STB)

3:15 PM – 3:30 PM
C-Suite Talk: How Tours & Activities Will Evolve
Bruce Poon Tip, CEO, G Adventures Kris Martinez, Mayor, G Adventures

3:30 PM – 3:45 PM
C-Suite Talk: Build Back Better for Animals
Helen Usher, Co-Founder & Director, ANIMONDIAL

3:45 PM – 4:00 PM 
C-Suite Talk: A Customer-led Recovery: How to Stay Close to the Customer and Continue to Innovate During the Pandemic
Adam Schwab, Co-Founder & CEO, Luxury Escapes
John O’Shea, Senior Research Analyst, Ord Minnett (interviewer)

4:00 PM – 4:15 PM
The Marketing Gurus: Reactivating Your Marketing Channels After COVID-19
Alexander Steenbakkers-Noffke, Managing Director, Koddi

4:15 PM – 4:30 PM
MICE: Where Else but Korea!
Jonathan Lee, Junior MICE Manager, Korea Tourism Organization Singapore Office

4:30 PM – 4:45 PM
C-Suite Talk: A Golden Age for Direct Bookings?
Daniel Mourad, General Manager, APAC, Triptease

5:00 PM – 5:15 PM
C-Suite Talk: How to Win Back the Chinese Traveller in the Post-pandemic Era
Alessandro Dassi, Managing Director, Overseas Expansion, Fosun Tourism Group, CEO, Thomas Cook;
China Chen Bo, Assistant President, Fosun Tourism Group

5:15 PM – 5:30 PM
C-Suite Talk: Planning for the Recovery
Adam Sacks, President, Tourism Economics

5:30 PM – 5:45 PM
C-Suite Talk: The Future of Travel Post-COVID19
Anita Mendiratta, Special Advisor to Secretary General, The UN World Tourism Organization (UNWTO)

5:45 PM – 6:00 PM
C-Suite Talk: The Great Reset for Corporate Travel
David Hughes, Managing Director, Asia Pacific, UNIGLOBE Travel International

DAY 2 – Thursday, October 22 

10:00 AM – 10:10 AM
Keynote: Travelling in the New Normal
Axel Hefer, Managing Director & CEO, trivago

10:10 AM – 10:30 AM
Keynote: Leadership in Times of Crisis
Deep Kalra, Founder & Group Executive Chairman, MakeMyTrip;
Philip C. Wolf, Founder, PhoCusWright, Mentor & Serial Board Director

10:30 AM – 10:45 AM
Keynote: The Experience Starts Online: Attracting Travelers With Memorable and Easy to Book Tours and Activities
Ben Drew, President, Viator;
Kristin Dorsett, VP of Supply, Viator;
Shiyi Tay, Manager, Business Planning, Tour East Group

10:45 AM – 11:00 AM
C-Suite Talk: The Tour Operator of the Future
James Thornton, CEO, Intrepid Travel

11:00 AM – 11:15 AM
C-Suite Talk: Care and Prepare: Your Guide to Re-commencing Travel
Brett Thomson, General Manager, Corporate Travel, TAG;
Tony Loughran, CEO, Zero Risk International

11:15 AM – 11:30 AM
Rethink and Reshape: Pivoting to Domestic Tourism
Chuan Sheng (C.S.) Soong, VP, Corporate Development, Klook

11:30 AM – 11:45 AM
Getting Creative: Bringing Back Group Bookings
Edward Wright, Regional Vice President, South East Asia, Hospitality, Amadeus

11:45 AM – 12:00 PM
C-Suite Talk: “I Want It – and I Want It Now!”: How Can Smart Offline Data and AI-Empower Omni-Channel Strategy?
Miron Mironiuk, Founder & CEO, Cosmose

12:00 PM – 12:15 PM
C-Suite Talk: The Future of Business-to-Business Payments
Kurt Knackstedt, CEO, Troovo

12:15 PM – 12:30 PM
C-Suite Talk: The New Normal of Incentive Travel Market
SD Nandakumar, President & Country Head, B2B & Foreign Exchange, SOTC Travel

12:30 PM – 12:45 PM
The Secret Sauce for Winning ‘The New Guest’
Kamesh Shukla, Executive Vice President – Asia Pacific, Middle East & Africa, RateGain

12:45 PM – 1:00 PM
Safety First: A Guide to Destination Marketing as Travel Recovers
Sarah Mathews, Group Head of Destination Marketing APAC, Tripadvisor

1:15 PM – 1:30 PM
C-Suite Talk: How Virtual Reality is Changing the Way We Experience Travel
Laura Olin, COO & Partner, ZOAN

1:30 PM – 1:45 PM
C-Suite Talk: How to Prepare Your Travel Programme for Post COVID
Ken Kuguru, Managing Director, APAC, Egencia

1:45 PM – 2:00 PM
Global Flight Search Trends and Key Traveller Insights
Paul Whiteway, Senior Director APAC, Skyscanner

2:00 PM – 2:15 PM
C-Suite Talk: The Traveler’s New Purchasing Behaviours We Need to Know
Marco Corradino, CEO,;
Alessandra Di Lorenzo, CEO of Forward,

2:15 PM – 2:30 PM
Is It ‘Sayonara’ to Online Booking in Corporate Travel?
Carl Jones, Vice President, Head of Travel, Asia Pacific & Greater China, SAP Concur

2:30 PM – 2:45 PM
C-Suite Talk: The Rise of the Phoenix: How Online Experiences Shape the Future of Travel
Matthijs Keij, CEO, Withlocals

2:45 PM – 3:00 PM
C-Suite Talk: COVID-19 as a Fast Track to Fully Digital Travel Distribution
Oliver Dlouhy, Co-Founder & CEO,

3:00 PM – 3:15 PM
C-Suite Talk: Doing Things Differently – The Changing Ways People Discover, Book and Experience Restaurants During a Pandemic
Yuki Imai, Chief Supply Officer, Quandoo;
Ayran Myhill, Director of Business Development, Quandoo

3:15 PM – 3:30 PM
C-Suite Talk: The Future of Travel Technology
Amit Madhan, President & Group Head – Technology & eBusiness, Thomas Cook India

3:30 PM – 3:45 PM
C-Suite Talk: Our Industry Would Be a Better Place if…
David Gunnarsson, CEO, Dohop

3:45 PM – 4:00 PM
C-Suite Talk: In Search of Customer Loyalty Post COVID-19: A New Ecosystem and How to Make It Work
Spencer Lee, CEO, BIGLIFE

4:00 PM – 4:15 PM
C-Suite Talk: Leveraging an Intelligent Back Office in Turbulent Times
Mike Tansey, Managing Director – Growth Markets Travel Leader, Accenture;
Sean Carpenter, Client Account Lead (Middle East and Africa), Accenture;
Kevin Tanzola, VP, Finance Operations, Middle East Africa, Marriott International

4:15 PM – 4:30 PM
C-Suite Talk: Restoring Confidence in Air Travel After the COVID-19 Shutdown
Alexandre de Juniac, Director General & CEO, International Air Transport Association (IATA)

4:30 PM – 4:45 PM
MICE Insights: How to Build a Thriving Online Community in 4 Achievable Steps
Nisha Sharma Mullatti, Global Account Director & Head, Global Growth & Client Solutions, MCI Group

4:45 PM – 5:00 PM
MICE Insights: The COVID-induced Metamorphosis of MICE Travel
Amanda Kotze-Nhlapo, Chief Convention Bureau Officer, South African Tourism;
Mayank Nagpal, Head of Africa & Director, Travel & Tourism, Grail Insights

5:00 PM – 5:15 PM
C-Suite Talk: The Future of Booking, Distribution & Metasearch With SuperApps
Kei Shibata, Co-Founder & CEO, LINE TRAVEL jp & Trip101; Timothy Hughes, Vice President, Corporate Development, Agoda

5:15 PM – 5:30 PM
C-Suite Talk: Helping Travelers Fight Jet Lag With Rocket Science, and Strengthen Their Immune Function in the Process
Mickey Beyer-Clausen, Co-Founder & CEO, Timeshifter® – The Jet Lag App®

5:30 PM – 5:45 PM
C-Suite Talk: Opportunity Through Crisis: Deeper Connections With Your Customers
Andy Owen Jones, Co-Founder & CEO, bd4travel

5:45 PM – 6:00 PM
C-Suite Talk: Travel Manager 4.0: A New Role in the New World
Mayank Kukreja, Co-Founder & CEO, ITILITE

DAY 3 – Friday, October 23 

10:00 AM – 10:15 AM
China’s Session: How to Revive Homestays After the Pandemic?
Jennifer Li, EVP & Chief Business Officer, Tujia

10:15 AM – 10:30 AM
China’s Session: Welcoming Tourists Back in China and What the World Can Learn From the China’s Recovery
Jackey Yu, Associate Partner, McKinsey & Company

10:30 AM – 10:45 AM
5 Steps to Building a Post-pandemic Responsible Travel Program and Why You Should Care
Elis Kodra, Director, CWT Solutions Group Asia Pacific

10:45 AM – 11:00 AM
C-Suite Talk: From Physical to Virtual Tours, Pre to Post Trips: How Every Concept of Experiences Will Change
Wataru Futagi, President & CEO, VELTRA

11:15 AM – 11:30 AM
C-Suite Talk: How to Sell Travel Experiences Online
Chitra Gurnani, Co-Founder & CEO, Thrillophilia

11:30 AM – 11:45 AM
C-Suite Talk: Optimizing Your Platform for the Post-COVID-19 Era
Chen Ming-ming, Founder & CEO, KKDay;
Agnes Chiao, SEA Marketing Director, KKDay

11:45 AM – 12:00 PM
C-Suite Talk: Food & Beverage Tourism in a Post COVID-19 World
Erik Wolf, Founder & Executive Director, World Food Travel Association (WFTA)

12:00 PM – 12:15 PM
Tours & Activities: Preparing for Recovery
Kasia Jawien, Director, Account Management, Activities, Expedia Group

12:15 PM – 12:30 PM
Three Steps to Make Business Travel Sustainable
Teresa Matheson, Senior Director, Accounts Management, Egencia

12:30 PM – 12:45 PM
C-Suite Talk: The Changing Consumer’s Appetite for Experiences
Joost Timmer, Managing Director, iVenture Card International

12:45 PM – 1:00 PM
C-Suite Talk: In a VR-driven World, What Does It Mean to Have an Event?
Daniel Wishnia, Chief Digital Transformation Officer, Aroundtown SA, Co-Founder, Vivent

1:00 PM – 1:15 PM
MICE Insights: 3 Things I’ve Learned From Running a Virtual Event and What It Means to Plan for a Hybrid Show
Iain Bitran, Executive Director, ISPIM – The International Society for Professional Innovation Management

1:15 PM – 1:30 PM
C-Suite Talk: New Booking Strategies for Recovery
Chris Atkin, CEO, Rezdy


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*all live sessions will run in Singapore time (UTC/ GMT+8)