Bringing technology to the fore

dcs plus, a travel technology provider with 16 years of experience, recently opened an office in Singapore. We asked Angelo Jambore, Regional General Manager – APAC, to tell us about his role.

My role here is to develop the right culture that makes the business grow for the benefit of travel agencies in APAC. It is both an internal role, hiring the right people, developing their skills, etc. and equally important an external role, understanding customer needs and walking by their side with the right set of tools and support.

How long have you been coming to ITB Asia, and what have been the highlights?

This was the second time for dcs plus at ITB Asia and the team was happy to be able to exhibit. Themes we found most attractive were automation, new distribution capabilities and business intelligence. We believe travel agencies in the region are ready to pursue these opportunities brought by technology to create the necessary competitive advantage for the future.

Are you particularly interested in particular travel themes? If so, which, and what are your thoughts about their current evolution?

We serve any kind of travel agency from those with a focus on corporate travel management to leisure type of agencies or online travel agencies. There is a different set of challenges for each one and, with a broad portfolio ever expanding, dcs plus can address those challenges with a specifically design solution.

ITB ASIA ALLOWS US TO GET A GOOD UNDERSTANDING OF THE MARKET AND ITS TRENDS

What are the main trends you are seeing in terms of consumer demand?

While corporate customers will make efforts towards automation, self-booking and more efficiency and control in spending their travel budgets, consumers started to become more sophisticated and looking for travel offers to match not just the needs of a broader segment but a more detailed profile. Of course, price will continue to be a key component for most of the consumers.

How important is ITB Asia for you in sourcing for the future and why?

It is one of the key events of the year in APAC and I hope it will remain for the future. ITB Asia allows us to meet a diverse clientele and get a good understanding of the market and its trends.


Photo: Angelo Jambore, Regional General Manager – APAC, dcs plus